LEGAL
1) Identificacion of the provider serving Rosas del Agavanzal ( Angel Rodrigo Campos Perez)
The provider of the services contracted by the user is
Comercial Name: Rosas del Agavanzal Florists
Social name: Angel Rodrigo Campos Perez
Nif / 2620633J
Address: C/ Fernandez de los Ríos 61, 28015 Madrid - Madrid. SPAIN
Phone: +34 914748082 + 34 630815493
E-mail: agavanzal1@orange.es.
2) Capacity to contract
To acquire the services offered by Rosas del Agavanzal ( Angel R. Campos Perez ) the user must have the capacity to contract under its national law.
3) Object of the contract
The contract is for the provision of services by Rosas del Agavanzal ( Angel R. Campos Perez ). involving the delivery of a floral business selected by the costumer in the town (address) specified in the order form.
By completing and submitting the order form, the customer is considered to be in agreement with the terms and conditions of the contract. The costumer is in no case considered to make a commercial proposition.
4) Description of services and products offered by Rosas del Agavanzal ( Angel R. Campos Perez )
The characteristics of any products by Rosas del Agavanzal ( Angel R. Campos Perez ) are reflected in the relevant pages of this website. Due to season and natural environments, the appearance of the flowers may alter, such as their colour and structure. The arrangements (e.g. colour, content, accessories) may vary in style and design, due to collaborating with various florists around the world.However, Rosas del Agavanzal ( Angel R. Campos Perez ). ensures that the compositions are of high quality in product and design.
In exception to the above mentioned compositions that describe the products, we also will include (e.g. a dozen lilies) the chosen product of the costumer, which also is of high quality.
5) Questions/Issues
In the case you have any questions or any issues regarding your delivery please contact us directly on +34 914748082, Monday to Friday between 10 am and 9 pm, Saturdays between 10 am and 9 pm. If you prefer contacting us via email: agavanzal1@orange.es
6) Complaints
In case you want to report an incident or file a complaint regarding your order, you have the following options:
You can contact our head office on +34 914748082
If the complaint is justified, the costumer is free to choose a new product, or an appropriate solution will be found in favour of the costumer.
The costumer has seven working days to file a complaint or to return the good/s purchased without having to justify the matter. If the product (e.g. vase, flower pot) is faulty or the costumer wishes to receive a replacement, he or the recipient will not be charged. However, the customer/recipient must notify us within two working days of the delivery date, if the flowers arrived withered.
7) Validation period of the product offer
The product offer is valid until 31 December of this year, in exception of special offers for Valentines Day, Mother's Day,Saint George’s Day, All Saints, etc... The product offer is governed by the provisions of each campaign, readily identifiable by the costumer. Prices shown below of each product are in euros, including VAT.
8) Delivery Of Orders
Shipping costs are always included and do not apply, if a local florist is available within the area. If the customer adds the recipients details and postal code he will be informed of the shipping cost if applicable.
Orders are delivered to the specified address supplied by the costumer along with the personalised note and design. Rosas del Agavanzal ( Angel R. Campos Perez ) therefore is not to be held responsible if the provided information is inaccurate or incomplete and/or therefore can not reach the desired destination.
If the recipient is not reachable at the arranged time and date, Rosas del Agavanzal ( Angel R. Campos Perez ) is not to be held responsible if the delivery can not be made. Without limiting the foregoing, Rosas del Agavanzal ( Angel R. Campos Perez ) will take acquired measures to set a new date and time in order to re-deliver the item as soon as possible, satisfying both, sender and the recipient.
Rosas del Agavanzal ( Angel R. Campos Perez ) can not guarantee a direct delivery to the recipient, if the access is restricted to the general public (e.g. hospitals, airports and other public locations). Once the order has been completed, Rosas del Agavanzal ( Angel R. Campos Perez ). is not to be held responsible. Therefore please ensure that the product is available to the recipient either at the reception or a place that acts as a point of access.
We will inform you in the case that the destined town does not have any available florists.
9) Delivery Day
National Deliveries
Such deliveries shall be made the same day if orders are placed by 6 pm (European time zone). If you acquire a later delivery time, please seek consultation. Please ensure that your delivery does not fall on a bank holiday in regards to your desired destination. If there is a bank holiday on the delivery day and no available florist, we will re-deliver the next day. We will notify the recipient and sender adequately. We guarantee deliveries on special dates as Mother's Day, Valentine's Day, Christmas Eve, Saint Pillar Day, if your order has been placed within 24 hours of advance.
Please note, we may not be able to guarantee a specific delivery time on Mother's day, as the florists have a very high volume of costumers to serve. Please specify in the comment box, if you wish your gift to arrive either during the first half of the day or after. International shipments must be placed within 24 hours of advance.
Saturday afternoon shipments: orders may be processed and distributed between 10 am and 2 pm, provided there are local flower shops available. In the case we are unsuccessful in delivering your gift for this day, we will retry processing your order on Monday morning. It is best to call and check with us beforehand.
10) Scheduled Deliveries
Rosas del Agavanzal ( Angel R. Campos Perez ). does not guarantee a specific delivery time, we only guarantee deliveries during our opening hours and between 10 am and 9 pm.
11) Right To Withdraw
Payment must be made by debit or credit card. Any fraudulent use of the same shall entitle Rosas del Agavanzal ( Angel R. Campos Perez ) not process the order and to demand compensation for the damages caused.
Rosas del Agavanzal ( Angel R. Campos Perez ). also reserves the right not to process orders, if the payment has been rejected for any reason.
After completing an order (payment received/confirmed agreement), the contract can not be terminated (see contract clause, terms and conditions).
12) Information
Rosas del Agavanzal ( Angel R. Campos Perez ). previous reports state, that the clauses in the general terms and conditions have been made available to the costumer at least three calendar days prior to the agreement. Not with standing the foregoing, Rosas del Agavanzal ( Angel R. Campos Perez ) sends the user a confirmation of the contract made via email.
13) Data protection
In accordance with the provisions of Article 5 of Law 15/1999 of 13 December on the Protection of Data, Rosas del Agavanzal ( Angel R. Campos Perez ). reports:
The data requested is the minimum requirement to run this contracted service and in no case shall further be used without authorization, placing orders and/or requesting to transfer private data to any third party who isn't authorized to execute this type of service, which may still be in process. The data solely is used for the proper execution of the service.
This provision is to save the right to exercise their rights of access, opposition, cancellation or rectification. To exercise these rights you can send a message to agavanzal1@orange.es obtaining models and forms for the exercise of these rights refer https://www.agpd.es/
The controller is Rosas del Agavanzal ( Angel R. Campos Perez ) domiciled in C / Fernandez de los Rios 61, 28015 Madrid -Madrid
The recipient's personal data is not provided directly by himself, but through the costumer. The personal data of the recipient will not be passed on to any third party. The recipient is to be informed of the source of the data, which the costumer has provided to deliver the ordered product, in accordance with the provisions of the Act.
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14)Privacy Policy
In accordance with the provisions of Article 5 of Law 15/1999 of 13 December on the Protection of Data, Rosas del Agavanzal ( Angel R. Campos Perez ) reports:
The data requested is the minimum required to run this service contract and in no case shall be further unauthorized use to order requesting or transfer to any third party that is not essential for the execution of the service, still under processed solely for the proper execution of the service.
This provision is to save the right to exercise their rights of access, opposition, cancellation or rectification. To exercise these rights you can send a message to agavanzal1@orange.es obtaining models and forms for the exercise of these rights refer https://www.agpd.es/
The controller is V., domiciled in C/Fernandez de los Rios 61, 28015 Madrid- Madrid.
The recipient's personal data is not provided directly by himself, but through the costumer. The personal data of the recipient is not be passed on to any third party. The recipient is to be informed of the source of the data, which the costumer has provided to deliver the ordered product, in accordance with the provisions of the Act.
It is necessary to use cookies for our website. Cookies are used in order to provide better service. If you wish to set your browser and be warned when receiving cookies, you can refuse the use of cookies on your hard drive. Please see the instructions manual on your browser for more information.
15) Applicable Law Competent Court
This contract is governed by the Spanish legislation. The parties agree to resolve any controversy, dispute or claim arising through the contract to the Court. No data regarding the customer's and recipients location shall be shared in any case. If applicable please state the reason to Rosas del Agavanzal ( Angel R. Campos Perez ). services under this contract.